Will you take the pledge?
The ASB Pledge
Following a successful pilot, The ASB Help PLEDGE is now available for all organisations.
ASB Help is committed to giving victims of anti-social behaviour a voice. We identified that by working directly with authorities responsible for managing the ASB Case Review, and their partner agencies, we could advise them on best practice and help them to shape their policies and procedures to ensure victims of anti-social behaviour can easily invoke their statutory right to a review of their case. And crucially, that once activated, the ASB Case Review brings about purposeful action to bring an end to the anti-social behaviour.
We know that some organisations don’t embrace the ASB Case Review. This may be because they feel the process will reflect badly on their organisation or they have not been shown the opportunities the process can bring to the victim and agencies in the area to work collaboratively and resolve serious cases of anti-social behaviour once and for all.
ASB Help established the ASB Help PLEDGE to challenge faulty ideas around the ASB Case Review and help organisations to create robust and inclusive policies that will make it easier for victims to invoke the ASB Case Review and enable all stakeholders in the community to play an active role in resolving entrenched anti-social behaviour.
Embracing the ASB Case Review process is everyone’s opportunity to take back control of anti-social behaviour in their community and make it a better place to live.
In the last six months, ASB Help has been working with a Local Authority on a pilot of the ASB Help PLEDGE. Using ASB Help’s self-assessment tool, every component of their existing policy and standard practices were scrutinised and tested for being victim focused and conducive to resolving anti-social behaviour. Having an honest conversation about their current practice led to an appreciation that change was required. In just under 6 months, the Authority has fundamentally reshaped how they manage the ASB Case Review. Changes have included internal staff training, creating a directory of contacts in partner agencies, identifying potential ASB Case Review Chairs for review meetings and raising awareness in the community about the ASB Case Review and how it can be invoked to ensure the most vulnerable victims know they have the right to request it. ASB Help has provided the Authority with template documents which deal with issues such as information sharing, how ASB Case Review meetings should be managed, the suite of interventions available for managing cases of anti-social behaviour and guidance on how to ensure the victim is supported and represented throughout the process.
Following this successful pilot, we invite all Authorities with responsibility for the ASB Case Review, as well as partner agencies managing anti-social behaviour, to sign up to the ASB Help PLEDGE.
Show your commitment to victims today and see more about what you are pledging to do and how it will help your organisation be ahead of the curve in community safety.
You can view the Pledge here, and the Pledge FAQ's here
Ministry of Justice consultation
The Ministry of Justice has launched a consultation into the Code of Practice for Victims of Crime: https://consult.justice.gov.uk/digital-communications/proposed-changes-to-the-victims-code/
The MoJ says:
The Victims' Code sets out the rights that victims of crime in England & Wales should receive. Under the code, all victims of crime – whether they choose to report it or not – are entitled to a range of support and information. To ensure the Code better meets victims’ needs, the MoJ is consulting on proposals which will give victims a louder voice in the process, ensure that they are better heard through their journey in the criminal justice system, and make sure they can access the support they need.
Victims of Anti-Social Behaviour
What about victims of anti-social behaviour? They do not even fall in the scope of the review. The Ministry of Justice works from the basis of it being only for victims of crime.
We would argue that being a victim of repeat, persistent anti-social behaviour can actually cause more distress and require more support than being a victim of some crimes. It is also a case that we all cope differently with both ASB and crime. As such the focus should be on the needs and vulnerabilities of the victim, not whether the behaviour they have been subjected to has crossed into the definition of crime.
At the very least, we would suggest that victims of anti-social behaviour who have requested an ASB multi-case review under the ASB Case Review, should be entitled to rights and support under the Victims' Code.
We think it is unfair that funding to give victims practical and emotional support is ringfenced only for victims of crime. Let's not forget that a victim of anti-social behaviour coming forward to receive emotional support may in fact lead to uncovering hidden crime from the ASB perpetrators. Timely support for victims of anti-social behaviour and an encouragement of early intervention techniques can also prevent crime from developing in the first place.
Get Involved in the Ministry of Justice consultation
We have made our voice heard in this Ministry of Justice consultation. We invite you to also. https://consult.justice.gov.uk/digital-communications/proposed-changes-to-the-victims-code/ Deadline for contributions is 11 September 2019.
North-East Threshold Confusion
Earlier this year I visited Middlesbrough and gave a training on the ASB Case Review to a few agencies through a Resolve ASB regional meeting. There I learned something rather interesting ... and also extremely concerning.
One of the delegates told me that in their local area when a ASB Case Review is raised, and it relates to one of their tenants, the police (lead agency) contact them to find out what log of the incidents they have. They send through a record of the reports of ASB and their responses. If the lead agency is satisfied with this log, and can see action was taken (on paper), they tell the victim the threshold has not been met.
No, no, no, no, NO!
Such a log should confirm that if there were 3 or more reports of ASB in the past six months, then yes, indeed the threshold has been met. The case review meeting should then be held to determine whether the right action has been taken and what more can be done.
It is hard enough to activate a ASB Case Review in most parts of the country. Victims of anti-social behaviour in the North-East have an added layer - agency confusion over the threshold.
Now it starts to make sense that in our first report Northumberland reported 39 Triggers but that all 39 Triggers had not reached the threshold. Likewise County Durham had 5 and Darlington 4, South Tyneside 3, and Gatehead 2, all of which didn't meet the threshold. Hmm - suspicion rises. Not met the threshold, or on paper it looks like action was taken, so the lead agency has decided that equates to not meeting the threshold.
It makes me want to tear my hair out in frustration. Re-read the legislation please.
Sunderland Trigger versus the Legislation
The plot thickens when I look at Sunderland Council's website and the way they explain the ASB Case Review:
Criteria for activating the ASB Case Review:
- Three or more complaints from an individual about the same problem, over a six month period, where no action has been taken by relevant agencies
- Five individuals complaining about the same problem where no action has been taken by relevant agencies
Sunderland has defined 'no action' as:
Victim did not receive an initial acknowledgement;
No subsequent contact has been made with victim following initial complaint;
Issues identified were not followed up or no action occurred;
Outcomes and/or case closure not reported to victim.
The dreaded two-tier threshold AND the addition of 'no action taken' - not even 'unsatisfactory action' as was discussed during the pilots, but 'no action' and then a helpful summary of what that means. This does NOT empower victims at all - this basically says if victims receive an acknowledgement and told what is happening (or not going to happen) and perhaps even that the case has been closed, they cannot activate the ASB Case Review. There is no opportunity for victims to question what has been done, nor for agencies to come together to problem solve the situation.
Let's see what the legislation says about the threshold:
(4)In a situation where—
(a)an application for an ASB case review is made, and
(b)at least three (or, if a different number is specified in the review procedures, at least that number of) qualifying complaints have been made about the anti-social behaviour to which the application relates,
the relevant bodies must decide that the threshold for a review is met.
See our latest report, pages 20-21, for our comments on the confusion surrounding the threshold which we believe should be standardised and certainly legal!
Practitioners: here is our guide to correctly publicising your ASB Case Review: http://asbhelp-co-uk.stackstaging.com/clap-and-get-your-community-trigger-right/
If you are a victim of anti-social behaviour in the North-East that has been unable to activate the ASB Case Review, do get in touch with us and let us know what happened.
Rising Voices in Parliament
What was an occasional question about anti-social behaviour is becoming something of a groundswell of voices as more and more MPs express their concerns. Just in the past week or so debates and questions keep on coming and start to bring into the forefront some of the underlying failings. These are:
- the impact of cuts to agencies affecting their response to anti-social behaviour especially the impact of less visible policing
- the removal of funding for diversionary activities and support services, especially youth services but also mental health
- the fact we do not actually have any way to measure how effective the tools and powers from the 2014 Anti-Social Behaviour, Crime and Policing Act are and how widely they are being used because this information is not measured
- a recognition that the ASB Case Review is a thing, and a thing that should be publicised and utilised
The ASB Case Review in Parliament
On 7th June there was a written question about how victims can have a greater input into policies and approaches to tackling anti-social behaviour. The ASB Case Review and Community Remedy were swiftly cited - but the former is not known about and the latter is rarely mentioned or used by practitioners.
On 10th June there was a specific question about the ASB Case Review, its effectiveness and the requirement to publish data. The stock answers came back: there is an ASB Strategic Board which looks at this; statutory guidance was updated; and they are looking at the Victims' Commissioner's report carefully.
We wrote the ASB Case Review section of that report. We campaigned to use the launch of the new statutory guidance as an opportunity to promote the ASB Case Review (we were ignored and it was quietly published on 24 December 2017). We want to see this made fit for purpose and are delighted to see MPs starting to take note that more needs to be done.
Yet again the ASB Case Review was raised in an oral question to the government by Tom Brake, MP, with a call to publicise it more effectively. Disappointingly the response was that MPs had that opportunity in their constituencies - having an opportunity and encouraging them to do it are two very different things. National promotion would set such local promotion in motion but there seems to be no political will to do so.
No Data
I have lost count of how many questions have been asked of the Home Office about data on the new anti-social behaviour powers. There was another, also on the 10th June, into prosecutions for anti-social behaviour in Leigh. That is a generic request, but drill down, and the reality is that no one is keeping a definitive record of the use of the powers set out in the 2014 Act. We have data on breaches, but without knowing how many injunctions or community protection notices were issued in the first place, it is impossible to know how high the breach rate is and therefore impossible to deduce whether the powers have been effective at stopping the anti-social behaviour. It is infuriating that this is accepted as the norm.
It is our opinion that Community Safety Partnerships do have a good idea of number of powers being used in their area and that with a bit of effort, information could be collated, not just for collection's sake but to actually enable the relevant people to make a fair assessment of usage and effectiveness of the powers. Surely this is common sense.
Debates on Particular Areas
The number of debates being secured in the House of Commons or Westminster Hall on the subject of anti-social behaviour are on the rise. After a number of years where it barely got a mention, there has been a steady run of them recently. After one from Hull MP Diana Johnson on 7th February 2019 following on from one from Hull West MP Emma Hardy specifically about anti-social behaviour in Hull and East Riding, held on 9th October 2018, the pace has quickened:
Crime and Anti-Social Behaviour in Stockton South: 14 May 2019
Crime and Anti-Social Behaviour in Small Towns: 5 June 2019
Crime and Anti-Social Behaviour in Slade Road, Birmingham: 11 June 2019
A good reminder that anti-social behaviour can impact anywhere and everywhere. People are genuinely concerned about anti-social behaviour in their towns, on their roads, in their communities and a current focus by the government on knife crime ignores the crucial link between anti-social behaviour and serious crime. It is frustrating to see so little connection made - if funding were made available once more to provide activities for people to draw them away from anti-social behaviour, and to fund the positive requirements of injunctions then there are huge opportunities to reduce not only the level of anti-social behaviour, but the level of serious crime too.
Of particular note, this comment in the debate on small towns, from MP Siobhain McDonagh:
"Mitcham town centre is unfortunately a hotbed of antisocial behaviour in the heart of the suburbs. Unchecked antisocial behaviour is the first step on a very slippery slope to the level of crime that we have heard described in the debate; the gulf between antisocial behaviour and serious crime is not as large as many of us allow ourselves to believe. There are small steps between noise and nuisance, drinking and drunkenness, and inconvenience and illegality."
This too was spot on from MP Richard Burden in the debate about Slade Road:
"I think all of us will recognise the picture that my hon. Friend is painting. The details may be different from area to area, but the overall picture is very recognisable. I put it to him that the problem with the overstretch is affecting the police and other services. It is not simply a matter of numbers; it is the fact that the overstretch is preventing them from intervening early, when it is most necessary. It is interrupting the neighbourhood policing that, if successful, heads off problems before they arrive. The mental health services can work effectively only if they intervene early, but the numbers are not there for them to do that."
It is encouraging to see MPs voicing their concerns and the concerns of their constituents. It is heartening to know that many others realise the issues and raise them forcefully. We hope real momentum for substantive change follows.
Anti-social behaviour 'nightmare' ignored
A new report, "Anti-Social Behaviour: Living a Nightmare" was released today (30/04/2019) by the Victims Commissioner, in partnership with ASB Help and Nottingham Trent University. The report has shown that Anti-Social Behaviour is being ignored by authorities in England and Wales.
The Victims Commissioner, Baroness Newlove, stated that victims who were being repeatedly targeted were left to "suffer in silence". She added that the feedback from victims has been that they feel they are being persistently targeted by perpetrators, yet persistently ignored by those in power also. Baroness Newlove added that it was "infuriating" that Anti-Social Behaviour was referred to as low-level crime, something that often dismisses the effect it has on its victims. The report states that anti-social behaviour can cause "immense distress and suffering" to victims, having negative effects on their mental health, sleep, work and relationships.
Police chiefs and the Local Government Association said they took anti-social behaviour "seriously", but admit that their resources are under strain and more funding is needed if they are to tackle the problem effectively.
Written in partnership with Nottingham Trent University and charity ASB Help, the commissioner's report says victims of anti-social behaviour are passed between agencies and face lengthy delays when calling the 101 police non-emergency number.
It also found that a mechanism known as the "community trigger", which allows victims to require agencies to review the response to the anti-social behaviour they reported, was "largely unknown".
Jenny Herrera, from ASB Help, said there were fundamental problems with the mechanism and called for central government to intervene to ensure it was "fit for purpose".
The Crime Survey for England and Wales estimated 37% of adult respondents experienced or witnessed anti-social behaviour in their local area last year, the highest proportion since the question was first asked in 2011-12.
But separate figures show around 1.4 million incidents of anti-social behaviour were recorded by police in 2018, a 16% fall on the previous 12 months.
The Home Office welcomed the Victims' Commissioner's report and said it would consider the recommendations "carefully". "The government is committed to tackling anti-social behaviour and ensuring victims get the response they deserve," it said.
National Police Chiefs' Council lead for Anti-Social Behaviour, Deputy Assistant Commissioner Laurence Taylor, said the police were "only one part of the solution" and they were working with local authorities and other agencies to tackle anti-social behaviour.
"Forces are under increasing strain as they deal with rising crime, demand that is more complex and a raised terror threat with fewer officers," he continued.
"Further long-term funding is needed and we are working with the Home Office and police and crime commissioners to make the case at the next spending review."
The Local Government Association said: "Councils know people look to them to tackle the anti-social behaviour, which can make a law-abiding resident's life hell or blight an entire neighbourhood.
"It's a role they take extremely seriously but one which is being made increasingly challenging as a result of losing 60p out of every £1 they had from government to spend on services in the past decade."
Read the full report here: https://s3-eu-west-2.amazonaws.com/victcomm2-prod-storage-119w3o4kq2z48/uploads/2019/04/ASB-report.pdf
Livestream feed from the launch can be seen through Twitter here: https://twitter.com/csjthinktank/status/1123268300765630465
Have you been a victim of Anti-Social Behaviour? Our website has pages of advice and links to local agencies to try and help resolve your situation. You can also contact us using the contact form for further help and advice.
Good Initiatives; On the beat and getting results:
Many people call for visible police patrols in their local community to try and improve community safety. In Weymouth, two uniformed officers have been doing exactly that.
Weymouth and Portland Borough Council worked with Dorset police, British Transport Police, Dorset County Council and the Dorset Police and Crime Commissioner to set up Community Safety Accreditation Scheme, which employed specially trained officers to help reduce Anti-Social Behaviour. The training issued was thorough and included security checks, body armour and training to enable them to carry out police and council enforcement powers, such as enforcing the Public Space Protection Order. The Public Space Protection Order gives officers certain powers such as being able to place restrictions on individuals that persistently commit anti-social behaviour.
Since January 2019, the officers have issued 27 verbal warnings, 7 Community Protection notices, 3 alcohol seizes and removed 7 lots of abandoned property.
Kat and Sam, the two patrol officers working on this initiative say that everyday is different, with them encouraging people to come up to them and “talk to us, especially if anything has made you feel unsafe”. They added that they are “building up a good rapport with local people, traders and the homeless community. We will not tolerate anti-social behaviour”. In addition to anti-social behaviour, they also see people who are in crisis or suffering from mental health problems, and they help them to find the services they need.
With ongoing problems across the country with the 101 number it has become very difficult for people to raise issues of anti-social behaviour. The constant presence of Kat and Sam makes a huge difference in bridging the gap between large agencies like the police and council, and individual victims. Sometimes victims are not sure who to talk to, or how bad the behaviour really is, or what can be done about it. Seeking out Kat and Sam to ask these questions is a great bonus for the people of Weymouth and something we would love to see happen elsewhere. It is also great to have the continuity of the same officers who gave a notice or order, be the ones to witness any potential breach and take the necessary action.
It is clear more visible patrols work, as the officers can work with numerous different agencies in order to get a variety of training and skills, build a rapport with local members of the Community and take a proactive approach to dealing with Community Safety.
Read the article here: https://www.wessexfm.com/news/dorset-news/2840142/on-the-beat-and-getting-results/
See our page on Excellent nitiatives for more examples of local community initiatives which have helped improve community safety and anti-social behaviour.
Stalking Protection Orders – a step in the right direction to tackle stalking within the United Kingdom:
Harassment can be defined as: “the act of systematic and/or continued, unwanted and annoying actions of one party or a group, including threats and demands”.
There are many types of anti-social behaviour within the category of harassment, with one of them being stalking.
Stalking can be defined as unwanted or obsessive attention by an individual or group. The Crime Survey for England and Wales reports that 1 in 5 women and nearly 1 in 10 men aged 16-59 have been victims of stalking since the age of 16.
The Stalking Protection Bill has been developed in 2019 to introduce Stalking Protection Orders, which are civil orders that police can apply to enable them to tackle stranger stalking quicker and more effectively. This bill has been developed by the Government and has been given royal assent, in a bid to tackle violence against women and girls in the United Kingdom.
The new stalking protection orders will allow for both restrictions and requirements for perpetrators and will carry a criminal penalty if these are broken. Importantly, the police apply for the order themselves, saving the victim stress and worry at an already traumatic time. The new orders can apply to any case of stalking but is designed specifically for occasions where stalking occurs outside of a domestic abuse context and will allow the courts to ban perpetrators from entering certain locations and contacting the victims. Furthermore, it will also force the perpetrator to seek help, often in the form of a mental health assessment. By addressing the issues of the perpetrator also, it should help to stop re-offending.
In addition to the Stalking Protection Orders, the Home Office has provided £4.1 million to fund the Multi-Agency Stalking Interventions Programme, which aims to improve responses to stalking within the Criminal Justice System. Furthermore, £50,000 a year will be provided to the National Stalking Helpline, ensuring that victims will continue to have someone to contact if they feel in danger or need advice.
Victoria Atkins (Minister for Crime, Safeguarding and Vulnerabilities) said that the new Stalking Protection Orders will “provide safety and security for victims earlier than ever before”. Furthermore, Baroness Bertin added that the new orders will ensure victims “do not have to wait for prosecution before protection kicks in”.
If you are a victim of stalking, then do not suffer in silence. See our page on Harassment, read our stalking case studies or visit the National Stalking Helpline for more information.
NEWS RELEASE: SAFETY NET FAILING VICTIMS
Agencies Ignore Victims of Anti-Social Behaviour at their Peril
Legislation is ignored and victims of anti-social behaviour continue to be held at arm’s length, a new report finds.
Work undertaken by charity ASB Help identifies numerous failing with the ASB Case Review, also called the ASB Case Review, introduced as part of the Anti-Social Behaviour, Crime and Policing Act 2014. This power was designed to empower victims, enabling them to insist on a multi-agency case review to get results and stop the behaviour that was having such a devastating attack on their lives.
In practice, however, the process is fraught with problems. The key issues are that:
- there is no-one taking overall ownership of the ASB Case Review or any aspect of anti-social behaviour from a victim perspective;
- the ASB Case Review is inaccessible and unknown meaning that many victims who would be entitled to activate it are unaware of its existence;
- there is great confusion over how to use the ASB Case Review with thresholds used that are contrary to the legislation; and
- the statutory guidance was quietly updated on Christmas Eve 2017 missing an opportunity to promote the ASB Case Review and continues to be ignored.
One victim’s experience shows the impact of repeat, persistent anti-social behaviour and the problem victims continue to have in getting results:
“It took me 28 months to finally get rid of my antisocial neighbour just before Christmas. The stress and sleep deprivation he caused wrecked my mental and physical health. It was easier for the authorities to just ignore me than do something about him.”
Jennifer Herrera, Chief Executive Officer of ASB Help said: “Paying more attention to victims of anti-social behaviour through effective usage of the ASB Case Review will give them the protection and support they deserve. Yet it also has the potential to identify perpetrators and embrace early intervention which could help stem the tide of knife crime and other serious crime. We are appalled at the way victims continue to be fobbed off by agencies and left to suffer in silence with a hugely detrimental effect on their quality of life.”
To read the full report: http://asbhelp-co-uk.stackstaging.com/wp-content/uploads/2019/03/ASB-Help-The-Community-Trigger.-Where-We-Are-Today.pdf
Ends
About ASB Help
ASB Help is a national UK charity seeking to assist victims of anti-social behaviour as to their rights – who they should report the anti-social behaviour to and crucially, what to do if they do not get a satisfactory response. The charity is represented on the Home Office Anti-Social Behaviour Strategic Board. To find out more about ASB help visit: http://asbhelp-co-uk.stackstaging.com/
For media enquiries, contact CEO Jenny Herrera, jherrera@asbhelp-co-uk.stackstaging.com 07703 453862
Anti-Social Behaviour debate in the House of Commons (7/2/2019):
It is great to see Anti-social behaviour being debated in the House of Commons. It shows that MP’s are taking an interest in the concerns of their constituents and are using their voice to try and bring about change. It was noted that the only thing that is currently mentioned more in Parliament is Brexit, showing that the issue of anti-social behaviour is finally at the forefront of many MP’s agendas.
One particular MP who has been very passionate about improving anti-social behaviour is Diana R.Johnson, the Labour MP for Kingston Upon Hull. She stated that in 2018, it was found that 40% of national respondents think that crime and anti-social behaviour is a problem in their area, which is up from 25% in 2015. In addition to this, the Office for National Statistics found there was a 13% increase in people witnessing or experiencing anti-social behaviour between October 2017-September 2018. This number is worrying and highlights the issue is getting worse rather than improving.
Johnson states that “feeling safe where we live, work and play is important to us all, and anti-social behaviour can make people’s lives miserable”. 950,000 children have experienced some form of crime and anti-social behaviour, with 2.2 million of them worried about this issue. It shows that it is not just adults who experience anti-social behaviour and are worried by it; it is an issue that people of all ages are worried about.
One major point that was mentioned repeatedly in this debate, was the budget cuts implemented on the police force and what that means for victims of anti-social behaviour.
Keith Hunter (the National lead for Police and Crime Commissioners on Anti-Social Behaviour) believes that anti-social behaviour is often the start of more serious criminal behaviour if it is not checked and dealt with early on. He also believes that when the public and police retreat from public spaces, there will always be a section of society who will use that space for their own anti-social purposes. Then, the public become too scared to use the space again, and the bad behaviour is reinforced. One example to support his theory is budget cuts to Humberside Police. Since 2010, the budget of Humberside Police has been cut by 31%, with the Humberside PCC saying that the “services are stretched to breaking point”. This poses the question of how is anti-social behaviour meant to be dealt with effectively, when the police have no resources or funding to do so?
In addition to Humberside Police cuts, in November 2018, Bedfordshire police had to suspend its 101-call service for a few hours due to budget cuts, in order to focus on more serious crime, 999 calls. This results in the anti-social behaviour crimes being ignored, leaving victims frustrated and upset.
Despite national police budget cuts, local police forces are trying to make the best of a bad situation. For example, Humberside police have developed a mobile “cop shop” to move to areas where problems develop and are showing videos in local schools which demonstrate the effects of anti-social behaviour. It is hoped this will educate children and show them the effects of anti-social behaviour. Furthermore, when neighbourhood policing was introduced in Lancashire, one area went from 120 anti-social behaviour incidents a month to 10-15 incidents a month. This is a significant difference and shows just how powerful a police presence in a community can be. Many police forces and MP’s have expressed their frustration at being unable to roll out early intervention schemes to try and prevent anti-social behaviour, as they do not have the resources or funding to do so.
The consensus throughout this debate was that constituents are fed up of constantly flagging up and reporting anti-social behaviour and feeling like nothing is being done. Communities are being destroyed, leaving people upset, frustrated and frightened. This is something we see daily at ASB Help, and we share this frustration. For example, an issue mentioned in Parliament and one we get many e-mails about is neighbour disputes. Hull constituents reported that they must fill in numerous diary sheets as evidence, and then no action is taken. Hull City Council say they need these diary sheets to show a pattern of behaviour, however even then the behaviour may not be serious enough for a conviction, resulting in an eviction of the neighbours causing the behaviour. It can take as long as eight months for eviction, which is added distress for victims.
So, what next? This debate discussed some options of what should be implemented to try and improve the situation. The Government needs to invest more funding into the police, and also local councils. This will result in less police cuts, with more of a focus on Anti-social Behaviour, with more police presence on the street and the funding to carry out early interventions. The re-introduction of ASBO’s was also mentioned by some MP’s, who felt that this gave the police more power to sanction people. It was also suggested the Criminal Justice System should be reviewed, as it should be seen as a progressive system which helps people to get out of this behaviour and change. However, it is felt that is should also be prepared to sanction people who want to continue with this behaviour. Of course, this is a complex issue, with no “one size fits all” solution.
Police Distance
My last blog was about the Switchboard Stress of trying to contact local councils to find out some information about the ASB Case Review. A member of the public commented on the post on our Facebook page that they had been one of the people I was concerned about: trying to activate a ASB Case Review through the telephone number given, only to find it was the council's main switchboard and no-one knew what it was or who to put her through to!!
In the interest of a balanced argument, I want to follow this up with a blog about the distance we now feel from the police. I have documented before how calling the 101 number to activate a ASB Case Review can be just as frustrating as a council switchboard. Why? The same reason - the staff officer answering the call does not know what the ASB Case Review (or ASB Case Review) is!
Faceless Organisations
I believe there is a real problem when an organisation distances itself and essentially becomes faceless. We suffer from council and police distance - perhaps it is more common with the council, but we are used to being able to talk to the police aren't we? When I was overseas once, I lost my passport. I went to the local police station in a small town and was able to immediately report the missing passport (essential if I was to get an emergency one processed by the Embassy). I could not do that today in my home city as the local police station has very limited opening hours and outside of those no-one answers the doorbell (I suspect it doesn't work). Once a police car pulled up whilst I was looking to report something and the officer told me I could not report it to her because she didn't actually work there.
We know there are less bobbies on the beat and more stations are closed. So if it is not an emergency the 101 number becomes the main and sometimes only way to talk to the police. That would be particularly true for the house-bound, the sick, those with disabilities or scared to leave their home because of the anti-social behaviour of their neighbours.
The 101 Number
I make a lot of different phone calls and yet the only one I get billed for, which is not covered by my unlimited minutes, is when I need to make a call to the police's non-emergency 101 number. I personally think that is bizarre. If the police wants to minimise people wrongly using the free 999 emergency number, it might be a good start to make its alternative free! I can call a council anywhere in the country, I can call my bank and people on other mobile networks to me free of charge, but I cannot call the police. This immediately puts up a layer of police distance.
Cost aside, an important article about Crimestoppers caught my eye last month about why more people are using this free, anonymous service to report crime and anti-social behaviour. There are a number of reasons for this, including the fact that some people find it very difficult to talk to the police directly. The simpler reporting process that Crimestoppers offers is also significant. Then the article cites the fact that people have problems reaching the police non-emergency number, 101.
"There is in some parts of the country an element of frustration with 101," says Mr Hallas, Crimestoppers CEO. "They know if they call us they will be answered pretty quickly."
The issues are well known and it was referenced in a Westminster Hall discussion on anti-social behaviour in Hull and the East Riding of Yorkshire. Emma Hardy, MP for Hull West and Hessle stated that:
"I am sure she is as aware as I am of the number of dropped calls to the 101 service and the number of incidents that actually get reported. If she goes out and talks to people in the community, she will find that most of them never even bother ringing 101 to report antisocial behaviour, because they know they may be on hold for more than 40 minutes."
A BBC article in August gives further evidence of this for people in Wales with a staggering 135,389 of calls being abandoned or redirected last year.
Getting Someone to Act
In that same debate, I was delighted to see that the Minister responsible for anti-social behaviour, Victoria Atkins, highlighted the ASB Case Review as follows:
"If I may, I will let the hon. Lady know about the ability of victims of antisocial behaviour, or someone acting on their behalf, including a Member of Parliament, to request a formal antisocial behaviour case review - I do not know whether she is aware of this - which is called a "community trigger". I like talking about it, because colleagues should be aware of it and they can use it if requested by their constituents. It enables victims of antisocial behaviour to ensure that their voice is heard when they believe they have not had a satisfactory response to repeated complaints of antisocial behaviour, and it forces agencies to act. The relevant bodies in a local area must agree on and publish their case review procedures. Therefore, if she believes that the relevant agencies in her constituency, have not acted on reports of antisocial behaviour in Hull and East Riding, that is a possible solution for her constituents."
However, let's just reflect on both this blog and my Switchboard Stress blog. Ms Atkins, I am sorry to say that some people can only activate their ASB Case Review by calling 101 - that same number which some people have despaired of calling. Others have the option of calling their local council and getting lost in the deliberations of a switchboard operator who has no idea what they are talking about. Or there might be an unwieldy online form. A victim of persistent anti-social behaviour should not need to jump through so many hoops to shout out for help. Come on public servants - there is a real opportunity here to choose to NOT be a faceless organisation, reduce that police distance and let people who are suffering have access to help.
Is this not common sense? I have no idea why police websites do not give an email address to relieve pressure on their 101 number, nor why ASB Case Review webpages can't give a direct line number rather than switchboard. The ASB Case Review is for people who feel they have nowhere to turn, who need help and are desperate. It is so unfair to set them up like this and create such distance. Is it any wonder people give up?
And what is the risk of a victim of persistent anti-social behaviour giving up on reporting it and feeling like there is nowhere to turn? At one end of the scale, suicide like we saw with Fiona Pilkington. At the other end of the scale, a victim taking matters into their own hands and committing a crime in their desperation to stop the anti-social behaviour. In the 21st century when thanks to technology and the internet, we are more connected than ever, how is it that police distance is only widening?